MyBenefits to Government Services 

Services - Enhanced access to over-the-counter government services  

Access to over-the-counter government services every day of the week     
Last updated: April 18, 2017 
All information has not been verified by the relevant Ministry/Agency

New Operating Hours Effective January 01, 2019

UTCs in Peninsular Malaysia and Sabah and Sarawak will open from 8 am to 7 pm daily. The previous closing hour for UTCs was 10 pm.


Break time or Friday prayers will be from 12.15pm to 2.45pm for UTCs in Peninsular Malaysia, while those in Sabah and Labuan will have their break hours from 11.30am to 2 pm. As for Sarawak, Friday prayer breaks will be from 11.45am to 2 pm. ​

What is this programme about?  

Urban Transformation Centres (UTCs) are one-stop centres to enhance the delivery of over-the-counter government services to the public. Frequently used government services are consolidated at one location. These centres operate every day of the week (only close on public holidays). The operational hours are extended from the usual service-counters operating hours of 7.30 am to 6 pm at government offices (prior to January 1, 2018: 8 am to 5.30 pm and 4.45 pm in some states) to cater to the needs of the working public. 
Monday to Sunday: 8 am – 10 pm
Friday break time: 12 pm 2:30 pm

Extended working hours in all government departments
Effective January 1, 2018 government departments and agencies nationwide will work from 7.30am to 6 pm (with some variations depending on the states). The working hours are divided into four shifts 7.30am to 4.30pm, 8 am to 5 pm, 8.30am to­ 5.30pm and 9 am to 6 pm.


The new working and break times

Perlis, Penang, Perak, Selangor, Negri Sembilan, Melaka, Pahang, Sabah, Sarawak, Kuala Lumpur, Putrajaya and Labuan
Open on weekdays from 7.30am to 6pm 
Break time for all states
Monday to Thursday: 1 pm to 2 pm

Friday break time
All states (with the exception of Sabah, Sarawak and Labuan) from 12.15pm to 2.45pm
Sabah and Labuan from 11.30 am to 2 pm
Sarawak from 11.45am to 2.15pm


Kedah, Kelantan, Terengganu and Johor
Open on Sunday to Wednesday from 7.30am to 6 pm 
Open on Thursday from 7.30am to 4.30pm
Break time Sunday to Thursday: 1 pm to 2 pm

What are myBenefits? 

Assistance: Access to over-the-counter governmental services every day of the week      

Ministry/Agency: Urban Transformation Centres (UTCs)

Telephone: 03-80008000


Location: Malaysia

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