MyBenefits of Basic Essentials: Healthcare 

Public Healthcare ServicesPrimary Care Services  

Basic illness treatment  for RM1  
Last updated: March 2, 2018  
All information has not been verified by the relevant Ministry/Agency

Primary Healthcare Services

What is Primary Healthcare?
Primary care refers basic healthcare services such as treatment for flu and cough.  It is the first point of consultation within the health care system. This is the first and generalised stop when the patient has initial signs and symptoms of a medical condition. It is a referral point for patients with serious illnesses to be referred to more specialised secondary and tertiary care.

First contact and referral point for patients
Primary care is the basic or general healthcare that focuses on the point at which a patient first seeks assistance from the medical care system. It also forms the basis for referrals to specialised secondary and tertiary level care for serious health issues.

Basic illness treatment and management
Primary care involves the widest scope of health care providing an extensive range of general healthcare services.  For instance, you may see your primary care doctor when you notice a new symptom or are concerned that you contracted a cold, the flu, or some other bacterial or viral disease. You may also seek out primary care for a broken bone, a sore muscle, a skin rash, or any other acute medical problem.
Common chronic illnesses usually treated in primary care include hypertension, angina, diabetes, asthma, COPD, depression and anxiety, back pain, arthritis or thyroid dysfunction. Primary care also includes many basic maternal and child health care services, such as family planning services and vaccinations.

Supporting services
The other basic health care services provided under primary care includes maternal child healthcare, dental services, school health services and support services such as clinical and imaging facilities and pharmaceutical dispensary. 

Who provides primary care at public facilities?
Primary care providers (PCPs) may be doctors, nurse practitioners, or physician assistants. There are some primary care "specialities" as well. For instance, OB-GYNs, geriatricians, and paediatricians are all primary care doctors, they just happen to specialize in caring for a particular group of people.

The charges are very affordable
According to the Ministry of Health’s Schedule FA, all outpatient primary care treatment for Malaysians only cost RM1 at all polyclinics and hospitals.  The cost of consultation, running tests and medication is fully subsidised using the country's tax revenue.

Primary care services are easy to access
No appointment is required to seek primary care at community and health clinics.  Patients have access on a walk-in basis.

Facilities that provide primary care is widely available
Public primary care is widely available and accessible through the local community clinics, health clinics and outpatient of hospitals and patients can seek medical help on a walk-in basis. On the average, almost any person has access to facilities that provide primary care services within 5-10 kilometre radius. 

Public primary healthcare is available at:-

  • Community Clinics/Klinik Desa or Village health clinic is manned by community nurses and are located in rural areas. It provides health services only to mother and children under seven years old.

  • Health clinics are categorised into Health clinic type 1,2,3,4,5 and 6 depending on its scope of services provided and population covered under the clinic operational areas.

  • Maternal and child health clinics are located in urban areas and provide health services to mother and children under seven years old.

  • 1Malaysia Clinics were initiated and established in urban neighbourhoods to provide basic healthcare services to under-served low-income urban dwellers. The clinics open from 1000 am until 2200pm.

  • Village health promoters (VHP) are healthcare volunteers selected by their own community to attend basic health training and function as health volunteers in their community. 

  • Mobile health services (MHS) comprised of Flying Doctor services, road-mobile and riverine services. It provides health services to the underserved population in rural areas. The MHS operates from health clinics and divisional health office.

  • Hospital outpatient department also provides primary care services.


Assistance: Subsidised healthcare services

Income group: All income segments
Target group: All MalaysiansGroup      

Subsidy: Fully or partially subsidised healthcare services



Ministry/Agency: Ministry of Health (MOH)


Mailing address:

Block E1, E3 , E6 , E7 & E10, Parcel E, 
Federal Government Administration Centre, 62590, Putrajaya Malaysia

Telephone: 03-80008000
Fax: 03- 8886187


List of Community & Health Clinics >

List of District, State & National Hospitals  >

List of State Health​ Departments > 

List of District Health Offices >

List of 1Malaysia Clinics >

List of Dental Clinics >

Public Healthcare Facilities by State >